Frequently Asked Questions.

Explore our frequently asked questions below or visit our Resources section where you can find everything from useful links to downloadable forms.

I have changed my address – how do I notify you?

Please notify us in writing, sending a signed letter to us by post, or as an email attachment.

You may also use our Change of Address form.

Your letter should include:

  1. the name of the company you hold shares/bonds in;
  2. full names of all registered holders;
  3. previous registered address;
  4. new address;
  5. original signature of all registered holders.

Please send the completed, signed letter/form by post to: Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD or by email to: info@nevilleregistars.co.uk

Download Form

I have changed my email address – how do I notify you?

Please notify us in writing from the email we currently have registered for you, or by sending a signed written request by post or as an email attachment.

You may also use our Change of Email Address form.

Your letter should include :

  1. the name of the company you hold shares/bonds in;
  2. full names of all registered holders;
  3. your current registered email address;
  4. your new email address; and
  5. original signature of all registered holders. 

Please send the completed, signed letter/form by post to: Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD or by email to: info@nevilleregistars.co.uk

Download Form

I have changed my name – what is required?

Please send the following:

  1. original (or certified copy) of your marriage certificate, decree absolute or deed poll;
  2. original share certificate; and
  3. brief cover letter;

by post to Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD.

Once received, we will update the register, issue a replacement certificate in the new name and return documents to the registered address by first class post.

Please note all documents are sent at the shareholder’s risk.

 

How do I register a Power of Attorney?

We will need to see:

  1. the original (or a certified copy) Power of Attorney; or
  2. the relevant LPA access code. This is 13 characters and starts with ‘’V’’ and is valid for 30 days. Further information on how to obtain this is available on the Government’s website: Use a lasting power of attorney – GOV.UK.

When writing to us, please ensure you include:

  1. the name of the company that the shares/bonds are held in; and
  2. full names and address of all registered holders.

Original documents should be sent to Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD.

Please note all documents are sent at the shareholder’s risk.

If you would also like to update the registered address for the shareholding, please include this request in your cover letter/email in accordance with our Change of Address guidance.

How do I notify you that a shareholder has died?

In the case of an individual shareholder, please email a copy of the death certificate to info@nevilleregistrars.co.uk along with the following information:

  1. the company/companies the deceased’s shares are held in;
  2. if probate is likely to be issued for the estate;
  3. if you are in possession of any original share certificates; and
  4. what the intention is for the shareholding going forward (e.g. transfer/sell/donate shares).

Once received, we will update the register and put a hold on the relevant account(s).

Once Probate has been issued (or the Small Estates paperwork completed, if probate is not required), our team will be able to assist with the transfer of shares and the administration of any outstanding payments due.

I would like to transfer my shares – what should I do?

To transfer shares to another person or to add a joint holder, please complete a Stock Transfer Form which can be downloaded here.

The original completed Stock Transfer Form along with the original share certificate(s) should be sent by post to Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD.

If shares are being gifted, the ‘Consideration’ will be ‘Nil’. For private sales, the ‘Consideration’ section of the Stock Transfer Form should state the amount paid in GBP.

For ease, you can view an example of a completed Stock Transfer Form here.

Please note all documents are sent at the shareholder’s risk.

If you need further assistance, please call us on +44 (0)121 585 1131.

Download Form

Do I need to pay Stamp Duty when transferring shares?

If consideration exceeds £1,000, stamp duty may apply at 0.5% (rounded up to the nearest £5).
 
Further guidance is available on the HMRC website – click here.

We can assist with the the stamp duty payment process. Please contact us on +44 (0)121 585 1131 or email info@nevilleregistrars.co.uk with any queries.

How do I sell my shares?

As Registrar, we do not buy or sell shares.

Listed shares can usually be sold via a stockbroker or bank. Most brokers will require certificated shares to be deposited into a nominee account. Please be advised this process is completed by the brokers themselves and you will need to contact them directly.

How do I redeem my bonds?

Redemption details are usually contained in the Invitation Document and/or Bond Instrument which can be viewed via www.sharegateway.co.uk, or by contacting us directly.

For most bonds, you will need to give between 6 and 9 months notice prior to the redemption date in any given year. Requests received after that date will usually fall into the following year’s redemption window.

To redeem a bond, you will need to surrender the original bond certificate. Please ensure this reaches us before the relevant deadline.

Please note all documents are sent at the shareholder’s risk.

I would like to gift my shares to charity – how do I do this?

We can assist with donations of shares via www.sharegift.org

Please contact us via email at info@nevilleregistrars.co.uk or by phone on +44 (0)121 585 1131 and provide:

  1. the name of the company you hold shares in; and
  2. your full name and address as listed on the shareholder register.

We will respond with the appropriate forms and information.

If you have a specific charity you would like to donate to, you may request this during the transfer process. 

I have lost/mislaid my share certificate – what should I do?

Please notify us in writing (by post or attaching your signed letter to an email) and include:

  1. the name of the company you hold shares/bonds in;
  2. full names of all registered holders;
  3. registered address;
  4. confirmation that the certificate has been lost/misplaced; and
  5. original signature of all registered shareholders.

 

Please send the completed, signed letter/form by post to: Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD, or by email to: info@nevilleregistars.co.uk

Once received, we will arrange for a Letter of Indemnity to be sent to you for completion. Please note that a fee may be applicable and you may also need to obtain a countersignature (a service usually provided by a UK Bank or Insurance Company). Fees will be outlined in the Letter of Indemnity.

The subsequent completed Letter of Indemnity will require an original wet-ink signature and the original must be returned to us by post. Upon receipt of the completed Letter of Indemnity and any associated fees, a replacement certificate will be issued and posted to the registered address.

I found a share certificate I previously reported lost – what should I do?

If a Letter of Indemnity has been completed, please send the original certificate to us as it is no longer valid. If you have not yet returned the Letter of Indemnity, please call us on 0121 5851131 or email info@nevilleregistrars.co.uk and we will advise accordingly.

How do I set up (or update) direct payment details?

Please complete a Payment Instruction Form below or send a signed written instruction to us via post or as an email attachment.

The instruction should include:

  1. the name of the company you hold shares/bonds in;
  2. full names of all registered holders;
  3. bank name, address, sort code, and 8-digit account number; and
  4. the last 4 digits of the account number currently held, if you are updating existing details; and
  5. original signature(s) of all registered shareholders.

Please send the completed, signed letter/form by post to: Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD, or by email to: info@nevilleregistars.co.uk

Download Form

– International bank accounts –

Payments to overseas bank accounts may incur higher fees and may be subject to additional foreign exchange charges. Please contact us directly before submitting an overseas bank account payment instruction.

I have lost a cheque or found one that is out of date – how do I request a replacement?

If you have a cheque that is out of date, please return this to us along with a completed Payment Instruction Form.

Depending on the value of the lost cheque, a fee may be applicable. This is deducted from the original amount due.Replacement payments are issued by bank transfer only and any future payments will usually be made to the same account.

 

Download Form

I have not received my dividend payment – what should I do?

Please send your request for a replacement payment by post to: Neville Registrars, Neville House, Steelpark Road, Halesowen, West Midlands B62 8HD, or by email to: info@nevilleregistars.co.uk

The right people with the right answers to your questions –
our highly trained team are here to help. 

Neville Registrars Limited, Neville House, Steelpark Road, Halesowen, B62 8HD
Tel: 0121 585 1131
Email: info@nevilleregistrars.co.uk

© Neville Registrars Limited 2026. All Rights Reserved. Registered in England No. 4770411